5bet Privacy Policy

5bet is an online casino and sports betting platform operated under applicable Philippine gaming regulations and accessible at 5bet.lol. As a data controller, 5bet determines the purposes and means by which your personal data is processed in connection with the use of our platform.

5bet is committed to safeguarding the privacy and personal data of all users in accordance with the Republic of the Philippines Data Privacy Act of 2012 (RA 10173) and the rules and regulations issued by the National Privacy Commission (NPC). These laws grant you specific rights regarding your personal data, all of which 5bet fully respects and upholds.

If you have any questions about this Policy or how 5bet handles your data, you can reach our Data Privacy Officer at any time through the contact details provided in Section 14 of this Policy.

5bet collects only the personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we may collect and process include:

5bet collects personal data through the following means:

• Direct Submission: Data you actively provide when completing the 5bet registration form, submitting KYC documents, making deposits or withdrawal requests, contacting customer support, or participating in promotions.
• Automated Technical Collection: Technical data (IP address, device and browser information, session logs) collected automatically by our servers and analytics systems whenever you access the 5bet platform, browse our pages, or log into your account.
• Cookies and Similar Technologies: First-party cookies and similar tracking technologies that store your session preferences, authentication tokens, and platform usage data. See Section 7 for full details on our cookie practices.
• Payment Processors: Confirmation data returned by GCash, Maya, and Philippine bank payment gateways after a deposit or withdrawal transaction is processed, including transaction reference numbers and status notifications.
• Identity Verification Partners: Where 5bet uses a third-party KYC or age verification service to assist in document verification, that service may return a verification result to 5bet, though 5bet does not receive raw biometric data from such services.
• Regulatory Sources: Information lawfully provided to 5bet by PAGCOR or other Philippine regulatory bodies in connection with compliance requirements.

5bet processes your personal data for the following purposes. Each purpose is linked to a lawful basis as described in Section 5:

Under the Data Privacy Act of 2012 and its implementing rules, 5bet relies on the following lawful criteria for processing your personal data:

• Contractual Necessity: Processing required to enter into or perform our contractual obligations to you as a registered 5bet player — including account creation, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR compliance requirements, AML obligations under the Anti-Money Laundering Act (AMLA), and tax reporting requirements.
• Legitimate Interests: Processing for purposes that 5bet has a legitimate interest in pursuing, provided such interests do not override your rights and freedoms. This includes fraud detection, security monitoring, and platform analytics.
• Consent: Processing for purposes where 5bet has obtained your prior, freely given, specific, and informed consent — primarily for sending you marketing and promotional communications. You may withdraw consent at any time by contacting support or updating your communication preferences in your account settings.

5bet does not sell, rent, or trade your personal data. We may share your data only in the following circumstances and only to the extent strictly necessary:

• Payment Service Providers: GCash (Mynt), Maya (PayMaya Philippines), GrabPay, InstaPay-connected banks, BPI, BDO, and Metrobank — for the purpose of processing deposits and withdrawals on your behalf.
• Identity Verification and KYC Providers: Authorised third-party KYC service providers engaged by 5bet to assist with document verification and age confirmation, subject to strict data processing agreements.
• Licensed Game Providers: Game studios and platforms such as JILI, Pragmatic Play, and PG Soft may receive a session token and minimal account reference data to authenticate your game sessions. These providers do not receive your full personal profile.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and law enforcement agencies where 5bet is legally required or compelled to disclose data.
• IT and Security Service Providers: Cloud hosting providers, cybersecurity firms, and platform infrastructure vendors engaged to maintain and secure 5bet's technical systems, all bound by confidentiality obligations.
• Professional Advisors: Lawyers, auditors, and accountants engaged by 5bet in connection with legal proceedings, regulatory matters, or financial audits, subject to professional privilege and confidentiality.

All third parties with whom 5bet shares personal data are required to handle that data securely, process it only for the specified purpose, and comply with applicable Philippine data privacy law. 5bet does not transfer personal data to countries outside the Philippines unless adequate data protection safeguards are in place.

5bet uses first-party cookies and similar session technologies on the 5bet.lol platform. We do not use third-party advertising cookies or cross-site tracking networks. The cookies we use fall into the following categories:

You can manage or disable cookies through your browser settings. Disabling strictly necessary cookies will affect your ability to log in and use the 5bet platform. Disabling functional or analytics cookies will not prevent you from accessing your account but may reduce the personalisation of your experience.

5bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your registered account with 5bet, plus a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and BIR regulations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years after account closure or the conclusion of any related regulatory investigation, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the interaction, for dispute resolution and service quality purposes.
• Technical and Session Logs: Retained for up to twelve (12) months for security monitoring and fraud detection, after which they are anonymised or deleted.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus two (2) years following unsubscription to evidence the history of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted, anonymised, or archived in accordance with 5bet's internal data lifecycle management procedures.

5bet takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational safeguards to protect it against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your browser or device and the 5bet platform is encrypted using industry-standard TLS encryption, the same technology used by Philippine banks for online transactions.
• Access Controls: Access to personal data is restricted to authorised 5bet personnel with a verified operational need. All staff with data access undergo background screening and are bound by confidentiality obligations.
• Secure Server Infrastructure: Player data is stored on secured servers in access-controlled data facilities. Physical and logical access to server environments is subject to multi-factor authentication and audit logging.
• Regular Security Audits: 5bet conducts periodic internal and external security assessments, including penetration testing, to identify and remediate vulnerabilities in our platform and data systems.
• Incident Response: 5bet maintains a documented data breach response plan. In the event of a personal data breach that poses a significant risk to your rights and freedoms, 5bet will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay.

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by 5bet. To exercise any of these rights, contact us using the details in Section 14. We will respond to all verified requests within thirty (30) days.

The 5bet platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming law. 5bet does not knowingly collect personal data from any person under the age of 21.

If you are under 21, you must not register for or use the 5bet platform. If 5bet discovers or has reasonable grounds to believe that personal data has been collected from a person under the legal age, that account will be immediately suspended, all associated data will be securely deleted, and the matter may be referred to relevant Philippine authorities.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor in your household has registered on 5bet, please contact our support team immediately via live chat.

The 5bet platform may contain links to third-party websites, game provider portals, or payment service landing pages. This Privacy Policy applies solely to data processing by 5bet on the 5bet.lol platform and its direct sub-systems. 5bet is not responsible for the privacy practices, data collection methods, or content of any third-party websites or services that you access via links from 5bet.

We encourage you to review the privacy policies of any third-party services you interact with, particularly payment providers such as GCash and Maya, before submitting personal information on their platforms.

5bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will:

• Update the "Effective Date" at the top of this page;
• Post a prominent notice on the 5bet platform informing registered players of the update; and
• Where required by law or where changes materially affect your rights, send a direct notification to the email address associated with your 5bet account.

Your continued use of the 5bet platform after the effective date of any updated Policy constitutes your acknowledgement of the revised terms. If you do not agree with a revised Policy, you should stop using the platform and contact support to request account closure.

We recommend that you review this Privacy Policy periodically to stay informed about how 5bet protects your personal data. All previous versions of this Policy are available upon written request to our Data Privacy Officer.

If you have questions, concerns, or requests relating to this Privacy Policy or the way 5bet processes your personal data, please reach out to our Data Privacy Officer using any of the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the 5bet platform
• Response Time: We aim to respond to all privacy-related enquiries within 2 business hours during regular hours, and within 24 hours at all other times

If you believe your data privacy rights have been violated and 5bet has not adequately addressed your concern, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.